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Communication
Talking and listening skills
Able to deal with public
Customer care
Develop good working relationships
Able to understand and follow instuctions
Telephone skills
IT skills
Communicates confidently
Personal Qualities
Able to accept praise
Enthusiastic and motavated
Honest
Dependable
Hard working
Willingness to learn
Flexible
Expresses own ideas appropriately
Respects equal opportunities
responsibility and reliability for self and others assigned to you
shows initiative with own workload
able to organize tasks
dresses appropriately
Numeracy & Literacy Skills
Using Numbers
Writing Messages and Letters
Understands the importance of correct spelling, grammar, punctuation and capitalizations
Problem Solving
Able to overcome problems and find a solution
Able to make decisions that are good for the company
Use own initiative – thinking for yourself
Able to manage own learning
Able to ask for help
Use own initiative (thinking for yourself)- getting things your own way